Refund policy

1. OVERVIEW

At Prism Wellness, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process within 30 days of receipt.

2. RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

Items must be returned within 30 days of the original purchase date

Products must be unopened and in original, unused condition with all packaging and labels intact

For opened supplements or topical products, we may accept returns if the item is defective or damaged upon arrival

Lip color and cosmetic products must be completely unused due to health and safety regulations

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

Used, opened, or partially consumed supplements and skincare products

Used or swatched cosmetic products (including lip colors) due to health and safety regulations

Items purchased during clearance or final sale events (marked as such on product page)

Items returned after 30 days from delivery date

Items without original packaging or proof of purchase

4. HOW TO REQUEST A RETURN

To initiate a return:

Contact our customer service team at info@supportprismhealth.com within 30 days of purchase

Provide your order number and reason for return

Ship the item(s) back in original packaging, unused and in resalable condition

Include a copy of your invoice or packing slip

5. RETURN SHIPPING

Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

6. REFUNDS

Approved refunds will be issued to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product. In cases of defective or damaged products received from us, we will cover return shipping and provide a full refund including original shipping costs.

7. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged product, please contact us within 10 days of delivery with photos of the damage. We will replace the item or issue a full refund at no cost to you.