Shipping policy

1. SHIPPING PROCESSING
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email when your order ships, including your tracking number.
2. SHIPPING METHODS & TIMEFRAMES
We offer the following shipping options:
Standard Shipping (USPS/UPS Ground): 5-7 business days
Expedited Shipping (Priority Mail/2nd Day Air): 2-3 business days
Express Shipping (Overnight/Express Mail): 1 business day
Timeframes begin after order processing is complete (not from the date of purchase). Delivery times are estimates and not guaranteed.
3. SHIPPING RATES
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping promotions may apply—details will be shown at checkout.
4. SHIPPING ADDRESS
We currently ship to the contiguous United States. International and APO/PO Box shipping may be available—please contact support for inquiries. Please ensure your shipping address is accurate at checkout, as we cannot be responsible for lost or misdirected packages due to address errors.
5. TRACKING YOUR ORDER
Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package's progress on the carrier's website.
6. DELIVERY DELAYS
Orders placed before 2:00 PM CST Monday–Friday will begin processing the same business day. Orders placed after 2:00 PM CST or on weekends/holidays will begin processing the next business day.  While we do our best to ship promptly, delays may occur due to factors beyond our control, such as weather, carrier delays, or holidays. If your package is delayed beyond the estimated delivery window, please contact us with your tracking number.
7. LOST OR DAMAGED PACKAGES
If your package arrives damaged or is marked as delivered but not received, please contact us immediately with photos of the damage and tracking information. We will work with the carrier to file a claim and will replace your order or issue a refund.
8. CUSTOMS & INTERNATIONAL ORDERS
For international orders (if available), customers are responsible for any customs duties, taxes, or additional fees assessed by their country. Prism Wellness is not liable for delays caused by customs clearance.
CONTACT US
For questions, please contact:
Email: info@supportprismhealth.com
Phone: (844) 774-7696
Website: prismwellness.co
For additional support and resources, please visit our Contact Page.